About the job
Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Overview

A Supervisor will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.

Responsibilities

Store Experience

Protect the customer experience in all areas
Ensure daily monitoring and execution of back of house functions
Provide a friendly and welcoming environment
Maintain a professional appearance consistent with established dress code and image guidelines
Maximize store productivity at all opportunities, including supporting the sales floor and visual merchandising execution
Communicate product and inventory related information as needed
Maintain cleanliness of all areas of the store
Achieve goals and expectations

People

Support management team on stockroom standards and support roles on sales floor
Flex to support different portions of the store as needed
Work with other team members and maintain professionalism

Operational Standards

Responsible for all opening/closing procedures as needed of the store on all designated shifts as per the store hours of operation
Ensure strict compliance and adhering to the application of policies and procedure
Assists the Management Team with inventory preparations and participate in the actual Inventory
Ensure operational integrity & asset protection compliance in day to day operations & practices
Process incoming shipments according to productivity goals per company standard
Organize stockroom and maintain standards

Visual Presentation/Store Maintenance

Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maint